Core Principle
We adhere to fairness, transparency and user-friendliness as the core after-service principles, and strictly standardize every processing link.
Valid Time Rule
Grasp the effective application window after service acquisition. All overdue applications will be directly closed without manual review.
Support Scope
Cover all objective service faults and experience anomalies that cannot be solved by user independent operation, with zero threshold for reasonable demands.
Restriction Scope
Exclude subjective preference differences, man-made damage and expired invalid content to ensure standardized and orderly after-service processing.
Application Advantage
Adopt lightweight one-stop application mode, simplify complex steps and improve after-service processing efficiency.
Service Guarantee
Provide full-process traceable service, realize real-time synchronization of progress and result, and eliminate user waiting anxiety.
Rule Iteration
Maintain dynamic optimization of rules to match the updated service mode and experience scenarios.